Keep information such as current contracts, interim jobs, replacement parts, costs and revenues (per service item and contract) at hand through the service module. With this module you plan activities and give service staff direct access to the latest information in the field. You also plan efficient recall and replacement actions for a specific component. Correct information leads to more control and faster invoicing.
A complete overview of all service items that at your customers. Intake of service requests for service items that have not been delivered by you to (not yet) existing customers. Including the option to replace components with serial or lot number.
Grip on your current service contracts. Automatically schedule periodic jobs for service items per customer and service contract.
With the ERP solution from Dynamics4Business you know at a glance whether a repair / spare part is covered by the guarantee, what percentage of the costs is covered by the guarantee and until when the guarantee is valid.
With the knowledge matrix you can immediately and quickly plan the right person or best resource for a job. No more puzzling, but quick and efficient planning.
Via these apps, your employees that are on location always have the correct and most recent information about articles. Replacement parts and service performed can be booked directly in the field, so you will never lose receipts again.
Monitor and manage the agenda and staffing of your service employees.