Software for your service or project-based company

Within the standard Microsoft Dynamics Business Central (Dynamics 365 BC) pacakage, we have developed a solution specifically for companies within an extinsive service department. This software solution contains a rich functionality that ensures control of outstanding objects, service planning, resources, tests to be performed and such. The module can also be used together with Trade+ for trading companies with a service department.

Our employees have been active in your industry for years and know the jargon and the processes. The software therefore grows with it and the functionality becomes richer. Software for and by your industry!

Service functionality includes:

  • Warranty and claim handling

  • Service technicians

  • Planning and deployment of resources

  • Parts registration
  • Inspections and certificates

  • Registering standard values

  • Mobile & apps

  • Time registration

  • Project planning

  • Graphic planning

  • Milestone

Service module

Keep information such as current contracts, interim jobs, replacement parts, costs and revenues (per service item and contract) at hand through the service module. With this module you plan activities and give service staff direct access to the latest information in the field. You also plan efficient recall and replacement actions for a specific component. Correct information leads to more control and faster invoicing.

  • Service items

A complete overview of all service items that at  your customers. Intake of service requests for service items that have not been delivered by you to (not yet) existing customers. Including the option to replace components with serial or lot number.

  • Contract management

Grip on your current service contracts. Automatically schedule periodic jobs for service items per customer and service contract.

  • Guarantee

With the ERP solution from Dynamics4Business you know at a glance whether a repair / spare part is covered by the guarantee, what percentage of the costs is covered by the guarantee and until when the guarantee is valid.

  • Resources

With the knowledge matrix you can immediately and quickly plan the right person or best resource for a job. No more puzzling, but quick and efficient planning.

  • Service app

Via this app, your employees on location always have the correct and most recent information about articles, guarantees, SLA, etc. Replacement parts and performed service can be booked directly in the field, so you will never lose receipts again. We have a suitable app for various service processes, which can be further adapted to your wishes.

  • Graphic planning

Monitor and manage the agenda and staffing of your service employees.