Prominent had several separate applications for logistics, warehouse management and service handling. Key pain points:
- The existing warehouse app was slow and not based on Microsoft technology.
- Maintenance and support were difficult because the original developer was no longer available.
- There was no unified workflow for warehouse, logistics and service, leading to inefficiency and frustration among users.
The challenge was to transform this fragmented IT structure into a single integrated solution that was reliable, user-friendly and scalable - as well as perfectly aligned with employees' day-to-day operations.