Service & Projects

Control over service, projects and results

Connect service orders, projects, planning, hours and finance in one platform. This way, everyone works with the same up-to-date information, from the office to the field. And you stay in control of execution, progress and results.

Specifically for Service & Projects

✓ Service and maintenance management
✓ Graphical personnel and resource planning
✓ Digital work orders with SmartService
✓ Project monitoring and post-calculation
✓ Hour and material registration

Service-oriented

Result-oriented

Agile

Service and projects, from planning to results

In technical service providers and maintenance companies, service contracts and projects often overlap. You plan employees and materials, perform work, record hours, and monitor progress. Meanwhile, you want to know what agreements have been made with customers and whether the contracts and projects remain profitable.

With Microsoft Dynamics 365 Business Central as the foundation, we bring together service, projects, and financial processes. With solutions like SmartService and our graphical board, we also support planning and execution in practice. This way, everyone works with the same up-to-date information, from the office to the field, and you have control over progress, costs, and results.

Your process, our solution

Planning and capacity

Good planning requires an overview of employees, tasks, and available capacity. With our graphical board, you can easily plan employees and resources using drag-and-drop. You can immediately see who is available and quickly adjust when a rush job comes up or a project runs over time.

Project management and progress

Keep track of ongoing projects, tasks, budgets, and progress. In Business Central, you connect project planning, hours, materials, and costs. This way, you can see how projects are progressing, which tasks are still open, and where you need to adjust to keep agreements and budgets in check.

Control over costs and results

Whether it’s a maintenance contract, a separate service assignment, or a larger project: you want to know what it brings. By bringing operational and financial processes together in Business Central, you gain insight into costs, revenues, and margins. With Power BI, you can visualize results and deviations in clear dashboards.

Service and maintenance

From trouble reporting to periodic maintenance. Manage service orders, maintenance contracts, agreements, and completed work centrally. With Business Central and SmartService, you connect office and field services, so everyone has up-to-date information and service tasks are handled efficiently.

Digital work orders and registration

Let employees record their work, hours, and used materials directly on-site. With SmartService, you replace paper work orders and avoid double entry. The information is immediately processed in your ERP system, ensuring that the accounting remains up-to-date and billing can take place more quickly.