Rivertech B.V.

Future-proof service management with Business Central SaaS

The challenge.

The growth of the fleet made it increasingly difficult to maintain control over processes and notifications coming from the vessels. Rivertech needed a solution that seamlessly connects the office, warehouse, and fleet, and works smoothly both on board and in the offices. The challenge was clear: more automation, less manual work, and preserved ease of use. Because notifications came in through a separate system, extra steps and errors occurred. That’s why Rivertech was looking for a future-proof, scalable environment with automatic updates, modern integrations, and better insight into maintenance, purchasing, and planning.

The solution.

Dynamics4Business guided Rivertech through a re-implementation to Business Central SaaS. This involved not only renewing the ERP system, but also strongly improving collaboration between departments.

Direct insight from the fleet: connection between Business Central and the internal ticketing system, plus centralised document management.

More efficient processes: redesign of financial and operational workflows.

Real-time control: management dashboards and support through the D4B Support Service.

The result

The move to Business Central SaaS has significantly improved collaboration between the office, warehouse and ships. Reports from captains now enter Business Central directly, where they are automatically connected to the appropriate processes. The result: less manual work, better information availability and faster follow-up.

One integrated system for administration, maintenance and notifications.

Reduced double work and lower error rate as a result of streamlined processes.

Real-time insight into the status of ships and operational activities.

Better cooperation between departments and a future-proof basis for further digitization.

“For a growing company, reliable and user-friendly systems are indispensable. Therefore, the transition to SaaS was a logical step within our organization, in which we strive for process and system optimization. Systems and processes should simplify work, provide insight and increase responsiveness. In our industry, with 40 sailing ships, working quickly and accurately is essential to get deliveries on board of the right ship at the right time.”