Complaint Management

Control over complaints and issues.

SmartComplaints provides direction on complaints and notifications, with full visibility and follow-up within Dynamics 365.

What are the core functions?

Easily record and track complaints.

Overview on status and follow-up actions.

Reports and analysis available.

Connected with Dynamics 365 for context.

Why Complaint Management?

More control.

All complaints and reports centrally recorded, with clear status and responsibilities.

Insight.

Reports make trends, causes and recurring issues immediately visible.

Fully integrated.

Complaints are linked to customers, orders and context within Dynamics 365.

Quick follow-up.

Reports are picked up and handled in an orderly fashion, without loose lists or emails.

Better service.

Customers are served faster, more consistently and professionally.

Summary

SmartComplaints provides structured complaint management with real-time insight into status, lead times and recurring issues. In this way, you not only improve service, but also get a grip on structural areas for improvement within the organization.

Schedule a demo

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Dennis Wolf

Senior Account Manager

+31 (0)85 303 86 60
dennis.wolf@d4b.nl