By Dennis Wolf, Senior Account Manager, Dynamics4Business, March 12, 2025
Warehouse management presents numerous challenges: inefficient processes, errors due to manual entry and a lack of real-time visibility. As a result, companies incur delays, make mistakes and lose money. Consider, for example, warehouse workers following incorrectly printed pick lists, resulting in orders being picked incorrectly and requiring additional checks.
Or to a counter sale where a customer needs an item quickly, but no one knows exactly whether it is in stock and where it is. This takes unnecessary time and leads to frustration. SmartWarehouse offers a solution with a ready-to-use app that integrates seamlessly with Microsoft Business Central.
The challenges of warehouse management
Many companies struggle with inefficiencies in their warehouse management. Common problems include:
Slow and error-prone order processing
Orders stay open too long because employees work with paper pick lists or pass on wrong locations.
Manual processes without real-time inventory management
An employee sells a product at the counter, but because inventory is not immediately updated, the order remains open and other departments become confused.
Lack of uniformity between different systems
Warehouse and service personnel work with different systems, leading to miscommunication and duplicate entries.
This leads to lost time, increased costs and workplace frustration. A streamlined warehouse process is crucial for staying competitive.
How SmartWarehouse solves these problems
SmartWarehouse is designed to make warehouse processes more efficient and orderly.
Key features:
Real-time inventory management
Always have visibility into your inventory and storage locations, including counter sales.
Efficient order picking
smart division of labor and minimization of errors through clear digital pick lists.
Automated processes
Reduces manual input and prevents errors, for example, in order picking or return processing.
Seamless integration with Business Central
Fully integrated into the Microsoft ecosystem, so you don't have to use separate systems.
Without SmartWarehouse, companies struggle with slow processes and error-prone operations. With SmartWarehouse, warehouse workers work more efficiently and accurately.
The practice: how Prominent optimized their warehouse
The challenge
Prominent previously used several separate apps for their warehouse, logistics and service processes. Their existing warehouse app was slow and built by an external developer who could no longer provide support. As a result, uniformity was lacking and warehouse processes were inefficient. For example, service technicians did not always have visibility into what parts were in stock, leading to delays in their work.
The solution
Together with Prominent, we implemented SmartWarehouse and SmartService, specifically adapted as the Montage Meester app. This solution provides:
- A unified platform for warehouse, logistics and service.
- Fast and efficient order processing, including real-time inventory updates.
- Easy integration with Microsoft Business Central and CRM.
The implementation went smoothly thanks to strong cooperation with Prominent's IT team and core users. The solution was delivered within budget and on schedule.
The results
Higher speed and efficiency - warehouse processes are significantly faster.
Cost savings - transition from an expensive non-Microsoft solution to a more efficient system.
Satisfied employees - users were immediately excited and eager to work with it when it went live.
Better service for customers - Faster handling of service calls and more efficient delivery.
Prominent is now working with a flexible solution that can be easily adapted to future needs.
How does it benefit your organization?
By switching to SmartWarehouse, companies can benefit from:
Time and cost savings: more efficient processes reduce unnecessary costs.
Better control and insight: real-time data helps strategic decision-making.
Higher customer satisfaction: faster and error-free deliveries improve service.